Privacy Policy

Information Collection & Usage

ESWA does not collect any personal information about you when you visit www.eswater.net, unless otherwise stated or unless you choose to provide this information to us. However, we collect and store the following type of information automatically:

  • The IP address from which you accessed the Internet
  • The date and time you accessed our web site, www.eswater.net
  • The pages you visited (recorded by the text and graphics files that compose the page).

We use this information solely for statistical and monitoring purposes. This helps us measure the performance of our site and identify which services are the most interesting to our visitors.

We are not providing any of the above information outside of the ESWA staff or its affiliate contractors or associates. We can provide any of the information only if there is a law enforcement/federal requirement, as well as requirements to protect the rights and properties of ESWA.

Security of Transaction

Please be assured that this site has security measures in place to protect the information you provide us. We use methods to protect all information that is deemed to be sensitive, or any other data that should remain secured to ESWA’s federal or local legal requirements.

Links to third-part web sites

In certain sections of our web site, we do provide links to other web sites. However, we are not responsible for the following:

  • Accuracy of the contents of another web site
  • Another web site’s mechanisms for information collection and usage

If you connect to any other web site through ESWA’s web site, you need to read their Security & Privacy Policy and review their practices related to information collection and usage.

Liability Restrictions

Easton Suburban Water Authority is not responsible for any technical, hardware or software failures of any kind; lost or unavailable network connections; incomplete, garbled or delayed transmissions. It assumes no liability for any direct, indirect, incidental, consequential or psychological damages as a result of visiting or using its web site or loss of services, costs resulting from any virus that may infect computer equipment used to access its sites. Under no circumstances will ESWA be liable for any damages or injury that result from the use of the materials on this site and the user shall indemnify ESWA against all liabilities resulting from the user’s failure to observe these terms and conditions.

Security & Privacy Policy Changes

ESWA reserves the right to change this Web-based Security & Privacy Policy at any time. The latest version of this Web-base Security & Privacy Policy will always be published and available on the ESWA web site, www.eswater.net.

Privacy Statement

Protection of privacy and personal and health information is an important aspect of Easton Suburban Water Authority’s operations. We support and endorse privacy legislation

  • We will only collect personal or health information from people when we have their prior knowledge and consent and in a lawful and fair manner.
  • We will only collect personal or health information that we require.
  • We will only use personal or health information for the purposes for which it was collected, being the performance of lawful functions and activities related to the delivery of our services.
  • We will not disclose personal or health information to a third party except:
    • When the person that it relates to has authorized us to do so, or
    • In the case of health information, the specific requirements of the Health Records Act apply, or
    • We believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for national security in the performance of their functions, or
    • We are authorized, permitted or required by law to disclose the information, or
    • Denying access would pose a serious or imminent threat to the life or health of any individual.
  •   We aim to ensure that personal or health information that we use is accurate, complete and up to date.
  •   We will remove personal information from our system where it is no longer required (except where archiving is required). However, health information will be retained unless:
    • The deletion is permitted, authorized or required by the regulations or any other law, or
    • The deletion is not contrary to the regulations or any other law.
  •   We will not use the unique identifiers of other institutions or individuals.
  •   We will not disclose unique identifiers that we may use to other institutions or individuals, except for purposes permitted by privacy legislation.
  •   If it is lawful and practicable, we will give individuals the option of not identifying themselves when they contact us.
  •   In the event that we may collect sensitive information about an individual, we will do so in accordance with legislative requirements and where possible and practical, with the individual’s knowledge and consent.
  •   We will allow individuals to access any personal or health information that we hold about them and how we collect, hold and use that information, at least to the extent provided for under legislative requirements, upon request.
  •   Private information held includes:
    • Information about employee health as required
    • Staff records including performance appraisals, qualifications/certificates
    • Contractor work references and performance (past and present)
    • Contractor company financial details
    • Contractor employee qualifications/certificates, drivers license details
    • Electronic signatures of some employees
    • Work details and personal contact details for Board of Directors
    • Pecuniary interest documentation of Board of Directors and Senior Management
    • Subdivision developer details
    • Customer information – change ownership/name/address, notification of disposition/acquisition of property, pension details, occupancy details, direct debit authorizations, payment/financial arrangements.
    • We will copy this statement for anyone who requires it.
    • Our web site home page can be accessed and our site can be browsed without disclosing personal information. The site does not use cookies.