Critical Care
Critical Care Customers
It is important to Easton Suburban Water Authority to serve the water needs of all customers. Certain customers have special needs requiring a continuous water supply for medical, environmental, or other needs. An interruption to that water supply could have serious consequences.
To prevent such a situation from occurring, Easton Suburban Water Authority has established a policy for identifying and addressing the needs of Critical Care customers. The purpose of this policy is to convey in written form the criteria required to become a customer of Critical Care status, as well as the procedure that will be followed to address the needs of those approved as Critical Care customers.
In the event of an emergency, certain people at your location may need to be contacted immediately who may not be the contact person for routine business matters.
What qualifies as a Critical Care need?
Definition of a Critical Care Need
Critical
This means that a continuous supply of potable water is necessary in order to maintain life and/or public health or safety. Life support systems, kidney dialysis facilities, hospitals, and surgical centers are examples of customers who qualify for “Critical” status.
High Priority
This means that a continuous supply of potable water is important to the facility’s operation but not essential for maintaining life. High-priority status also carries with it an implication that there may be severe financial impact if a lack of water supply were to extend for longer than 24 hours. Physician’s offices, dentists, oral surgeons, extended care facilities, and nursing homes typically qualify as high-priority customers. In addition, factories and other industrial facilities whose operations are so water intensive that a lack of water supply could cause a significant financial loss also qualify for the high-priority status.
Priority
This refers to customers that need or use water during their normal operation to care for or serve others but not in a life sustaining manner. Priority customers include schools, daycare centers, restaurants, hair salons, fitness facilities, car washes, and so on.
Notification Process
Customers with Critical Care status also will have a priority communication status. In the event of a planned water outage that limits or eliminates water supply to a Critical Care status home or business, Easton Suburban Water Authority will attempt to provide the customer with advance notification before the service interruption occurs. That notification may occur in the form of a letter, phone call, or email during normal business hours.
In the event that there is an emergency situation that has an immediate effect on the quality of potable water, Easton Suburban Water Authority will attempt to personally notify all Critical Care customers involved during or after normal business hours. Authority personnel will communicate as regularly as possible with the customer to keep them updated on the situation. That notification will occur whenever warranted in the form of a phone call, text message, or email.
Advanced and/or personal notifications regarding water emergencies may not always be possible. In the event that a notification of a water-related situation isn’t possible in advance or via personal notification, all Critical Care customers will be expected to strictly adhere to any and all instructions provided via mass media (i.e., radio, television, newspapers, and www.eswater.net) by Easton Suburban Water Authority.
Please complete the form to register for Critical Care status.
The Easton Suburban Water Authority (ESWA) automatic dialing system is being updated for 2010. Our automatic dialing system allows ESWA to deliver automated phone calls within minutes to any group, large or small, in case of a water emergency.
It is important to us to serve the water needs of all of our customers; however, some customers have special needs that require a continuous water supply for medical, environmental, or other needs. In the event that supply is interrupted or there is a need to follow water precautions or restrictions, we may need to contact you immediately.
Please complete Section I of this form for emergency information purposes only. Or fill out form below.
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