Our Staff

Our responsibilities include:

 Billing
 Fire service accounts
 Account information and updates

Our job is to serve you in any way we can. We take care of customer relations, billings and bill payment, credit and collections activities, customer information, connection and disconnection of water service, account information services, and all meter-associated services for our customers. Our responsibilities include:

 Credit and collections activities
 Service connection and termination
 Service terminations and scheduling of final meter readings
 Account information and updates
 Responds to customer inquiries/addresses customer requests
 Schedules service work
 Provides counter service
 Customer payments
 Mail

Our staff is responsible for the installation, maintenance, repair, expansion, relocation and operation of the distribution system that provides water to you. Our responsibilities include:

 Install, repair and inspect water mains and service lines
 Infrastructure replacement and preventive maintenance
 Operate and maintain all vehicles and heavy equipment used in the installation of water mains and service lines
 Work with Engineering to design, develop and install new water systems
 erform hydrostatic pressure tests and water system maintenance, including flushing, valve exercising, and hydrant inspection
 Coordinate on-call and emergency responses to water problems
 Establishes, implements and maintains leak detection program

It is our pleasure to service and maintain all of the tanks, pumps, hydrants and other facilities and equipment necessary to provide you with water. Our responsibilities include:

 Investigate customer complaints for discolored water, low pressure, water leaks, etc.
 System flushing
 Fire hydrant inspection and maintenance
 Valve inspection
 Vehicle maintenance
 Leak detection
 Enforcement of ESWA rules and regulations for illegal water usage and unauthorized fire hydrant usage

Our responsibilities include:

 Accounts Payable and receivables
 Payroll and Employee benefits
 Financial Reporting
 Cash and debt management

The Easton Suburban Water Authority is lead by an administrative team of highly qualified, conscientious professionals. Combined, they have about 50 years of experience in managing water issues.

If you have any concerns about your water, please bring them to the attention of the ESWA management team to be resolved. You can reach us at 610-258-7181 Monday through Friday, 8 a.m. to 4:30 p.m.

Our responsibilities include:

 Maintenance and service of pumps, motors, and valves at the water treatment plant
 Repairs and routine maintenance of all electrical equipment located at the water treatment plant
 Processing of sludge for disposal

This is a 24-7 job... always someone on duty at plant maintaining chemical residuals, production of drinking water. Requires a class A waterworks operator certification license. Our responsibilities include:

 Operation of pumps, motors, and valves in the water treatment plant
 Dosage of water treatment chemicals
 Testing of various parameters to ensure water quality
 Maintaining filters and backwash schedule

Our staff is responsible for the installation, maintenance, repair, of the water meters, water meter reading devices. We also are the staff that visits customers homes for water sampling, water quality and customer complaints. Our responsibilities include:

 Install, repair and inspect water meters an water meter reading devices and infrastructure
 Water Quality, Water Sampling, ensure ESWA distribution system is sampled and tested according to ESWA and DEP standards.
 Customer assistance within their homes. Water quality or leaks, etc. Service Department are the Technicians that come to customer homes to troubleshoot issues.
 Meter changeout programs
 Water meter reading
 Turn on/off of water service