Customers
- Your as a Customer Rights
- Critical Care
- Understanding My Bill
- Service Requests
- Water Meters
- Customer Satisfaction
- Forms & Publications
- Security & Privacy Policy
- Tips for Developers
- In The News
Water Meters
When you sign up for water service from Easton Suburban Water Authority, we supply your home or business with a water meter that tracks the amount of water you use. Your usage is calculated by reading the property's water meter. You are responsible for protecting the water meter against damage due to freezing, hot water, negligence and other problems.Typically, we will read your water meter using a radio read system. A transmitter allows us to read your water meter by a radio frequency. Only our meter reading equipment can activate the transmitter. We turn it on when we take a reading and it goes off automatically when the reading is completed. Radio read systems help ensure accuracy and speed in the meter reading process and are required for all future meters.
In order for us to read your meter using a radio read system, you must ensure that your meter is free from obstacles or landscaping that obstruct our ability to read or maintain your meter. If we cannot get a meter reading remotely, we will contact you to set up an appointment to read your meter. If we cannot obtain a meter reading, we may estimate your reading based on historical data for your property. We make all reasonable efforts to ensure that you have an actual meter reading every billing cycle.
- Protection of Meter
- How to Read Your Water Meter
- Estimated Meter Readings
- Meter Tests
The customer must, at all times, protect the meter against damage due to freezing, hot water, negligence and other causes. The customer will be held responsible for any damages and the Authority will bill for loss or damage at the customer's expense. See the Authority's Rules and Regulations for current meter replacement costs and fees that may be associated with unprotected meters.
Currently, there are several different types of water meters in use throughout Easton Suburban Water Authority's service area. Each meter has a register where you can see a series of numbers. Although the appearance of the registers may be slightly different, the differences will not change the accuracy of the reading.
To read your meter, simply record the numbers exactly as they show on your meter register. The difference between this reading and your previous reading equals the number of units of water you have used since your last meter reading.
Estimated meter readings are an estimate of the probable reading based on historical data relevant to your property. If we are unable to gain access to a property or if a meter is found to be inoperative, we will estimate what your reading likely would be based on past consumption. At Easton Suburban Water Authority, we make all reasonable attempts to ensure that you have an actual meter reading every billing cycle.
For most customers, readings are taken on a quarterly basis. Some customers, because of the large volume of water they consume, have meters that are read monthly. Once your meter is read, the amount of water you used during the current billing cycle is recorded to your account and your bill is issued accordingly. To make sure that the right readings are posted to the right accounts, our staff is trained to match the meter number, meter ID and radio read number to each account record.
We do all we can to make sure your bill reflects an accurate meter reading. If you suspect that your meter reading is inaccurate, you can request a meter test. You may request that we test your meter if you think it is reading inaccurately. You must pay a deposit amount for the cost of the test. We encourage you to be present when the meter test is done.
If the meter is found to be inaccurate, we will replace it and refund the cost of the test. In addition, we will also credit your account for any amount you were overcharged during the current billing cycle, based on the test results or your recorded consumption for the same billing period during the prior year. We will also provide you with a copy of the meter test results for your records.
Click to complete an online form to request a meter test, or you can also contact our office at 610-258-7181 Monday through Friday, 8 a.m. to 4:30 p.m. to request a meter test.