Customer Satisfaction

Customer Satisfaction

Your satisfaction is important to us. At Easton Suburban Water Authority, we pride ourselves on providing the highest quality water and excellent service to our customers. We are committed to offering you value-added services at an affordable price. Please feel free to email us any time to discuss your service. We look forward to hearing from you.

You can also share your comments with us in person by visiting us at our office at 3700 Hartley Avenue in Easton, Monday through Friday, 8 a.m. to 4:30 p.m. Or, you can mail your comments to: 3700 Hartley Avenue, P.O. Box 3819, Easton, PA 18043-3819. Someone will respond to your comments within 48 hours.

Customer Complaints

At Easton Suburban Water Authority, we do everything we can to meet your needs and keep you satisfied. If we have dropped the ball in any way, we would like a chance to fix the situation. Please, tell us what happened so we can try to make it right again.

You can lodge a complaint by email, telephone, in person or in writing by contacting:
Easton Suburban Water Authority
3700 Hartley Ave.
P.O. Box 3819
Easton, PA, 18043-3819
610-258-7181, ext. 121
Email: complaint@eswater.net

Easton Suburban Water Authority will ensure that the complaint has been properly investigated and that the final decision has taken into account your rights as a customer of Easton Suburban Water Authority and our responsibility to serve you.

In the event that you are still not satisfied, you are welcome to bring your complaint before the Easton Suburban Water Authority Board of Directors. The Board meets the second Monday of every month at 3 p.m. in the Easton Suburban Water Authority Board Room located at 3700 Hartley Avenue, Easton, PA 18045. Click for directions.