Review your bill. Bills will continue to arrive by mail. Any customer with a bill dispute should call the office at 610-258-7181. Call at least ten (10) business days prior to the bill's due date with concerns about charges.
Payment of the amount due will be transferred from your account on the due date listed on your bill. Bills will be issued for your personal record-keeping only.
The amount and date of your automatic transfer will be shown on your bank statement. This is proof of payment.
ESWA reserves the right to remove a customer from the AutoPay Program at any time.
Established customers may not have had more than one (1) NSF check in the prior twelve (12) months and must be current on their bills and have no past due balance.
New customers with no prior history are eligible.
Any customer who is deemed ineligible will be notified by ESWA.
Please be sure you are familiar with all aspects of the AutoPay Program.
Complete the AutoPay Authorization Form
and return it to our office. You can mail the form to: Easton Suburban Water Authority, Attention: AutoPay Program, P.O. Box 3819, 3700 Hartley Avenue, Easton, PA 18043-3819. If you are using a checking account for your AutoPay deductions, please remember to include a blank check marked "VOID" along with the form.
Once your AutoPay Authorization form
has been submitted, ESWA must have sufficient time to verify eligibility and process the authorization to determine a start date. Please continue to mail your payment as usual until you see "Amount Due Will Be Paid By AutoPay on Due Date" on your bill. Failure to do so could result in late fees. If you have a question regarding your start date, please contact our office at 610-258-7181.
You are responsible for having enough money in the account you selected on the payment date.
A nonsufficient funds fee of $35 will be added to your ESWA account should your transfer be returned due to insufficient funds. The payment and the fee must then be paid by or cash, credit card or money order.
A customer will automatically be terminated from the program after two (2) payments are returned for any reason in a 12-month period.
ESWA has a policy of "prenoting" all new bank information to help eliminate invalid numbers. However, it is the responsibility of the customer to verify this information with his/her financial institution prior to sending in the authorization form.
Enrollment in the plan will remain in effect until your service has been terminated.
You may cancel your enrollment by submitting a completed "AutoPay Cancellation" form
Any changes to a customer's account or financial institution can be submitted by completing a new "AutoPay Authorization" form. Any changes to routing (ABA) numbers or bank account numbers will result in the new financial institution information being "prenoted."
Any changes or cancellations must be submitted at least ten (10) days prior to the due date. Any forms received after this period may not be processed in time for the current bill due. If you have any questions about whether your forms were processed in time, please contact our office at 610-258-7181.
If you are participating in the AutoPay Program when your account is to be closed, your final bill will not be paid by automatic debit. You must mail your final amount due to ESWA.
Under ESWA's AutoPay Program, your financial institution information is strictly protected.